Frequently Asked Questions (FAQs)

For Presentation Website Customers

I am unfamiliar with RiaEnjolie. Can you tell me about the company?

We are a small business website design company built on 20 years of IT and Internet experience. Website development by our world-class professionals incorporates cutting-edge technology, attractive design and well-researched features and content specifically meant for a wide range of industries. Our expertise in delivering personalized services and professional web designs has made us the #1 favorite among customers. Check out our Testimonials page to find out what our customers have to say about us.

We are committed to providing quality, professional website solutions in an ethical manner. We are a Microsoft Gold Certified Partner and an approved website by the SiteTrust Network. Our company is headquartered in Plainsboro, N.J., and has an office in India as well. Check out the About Us page to find out more about our philosophy and history.

What is special about RiaEnjolie websites?

We provide small business solutions by creating affordable websites that add value to your business. Website development by world-class professionals at RiaEnjolie incorporates cutting-edge technology, attractive design and well-researched features and content specifically meant for a wide variety of industries.

Most business owners don’t have the time, skills or resources to create quality content for their website. We solve this problem by providing extensively researched content for your website, engaging visitors and compelling them to spend more time on your website while strengthening your professional credibility.

I thought websites were expensive. How does RiaEnjolie make it so affordable?

When we launched RiaEnjolie, our goal was to provide world-class business websites at affordable prices. Building on 20 years of IT and Internet experience as well as the developments we’ve made in creating our platform and applications, we are able to offer a very quick turnaround time. Our websites are offered at a very low price to you because we have spread our investments over hundreds and thousands of website designs that we have created and currently host.

Why am I paying a monthly subscription fee?

When you buy a website from RiaEnjolie, we provide your web hosting and maintenance services. Web hosting is a monthly service fee that you pay to have your site accessible on the Internet. RiaEnjolie websites are specifically designed and optimized for our web hosting services. This means your business website will run on a rock-solid hosting platform that is continuously monitored—so your website will always be fast, reliable and secure.

Depending on the subscription plan selected, your monthly fee may also include some level of webmaster support.

What methods of payment do you accept?

We accept Visa, Mastercard, American Express and Discover. We presently source the payment gateway from Authorize.net. If the product or services that you have purchased are meant for recurring billing and collections, our payment gateway will preserve your payment information. We use that payment mechanism to charge your account for the recurring payments when they become due.

Why do you need my personal information before I pay?

Our ordering procedure is one of several security measures in place to protect the loss, misuse and alteration of the information entrusted to us by our clients. We will not proceed with order requests or changes to your account without proper identification.

How do I know that my information is secure?

RiaEnjolie understands your need to protect yourself from identity theft. All our payment pages are secured using industry standard SSL certificates issued by leading companies in this field. We do not store your credit cards numbers. This information is maintained in the safety of our payment gateway provider, Authorize.net. For more information, see our Privacy Policy.

What if there is a problem or error with my billing statement?

If you notice any problems or issues with your billing, please let us know within 30 days of it first appearing on your account statement. After 30 days, we may have difficulty resolving your payment dispute. Review ourPayment Policy for more information.

Can I cancel my website subscription?

Yes. You can choose to cancel your website anytime. Before we can process a cancellation request, you must submit a completed Cancellation Form available through the RiaEnjolie Portal. As soon as the cancellation process of the website is completed, your content will be removed from our servers at the data center.

Cancellation requests should be made 30 days before the next payment is due. Fees for all services rendered till the date of cancellation of a subscription will be due before effecting cancellation. If you have paid for your subscription in advance, we will adjust the fee owed and refund the balance to you within 30 days of cancellation.

Do you offer refunds?

Yes. Your satisfaction is 100% guaranteed. For Presentation Website customers, all setup and subscription fees will be refunded if project is cancelled before walkthrough. Customers who cancel projects after walkthrough but before the website goes live, will receive a 50% refund of setup fees and all subscription fees. After a website is live, setup fees are not refundable but we will pro-rate and refund pre-paid Presentation Website subscription fees. When cancellation occurs before the end of the pre-paid term, RiaEnjolie rescinds any discount given before calculating a refund total.

For Do It Yourself customers, there are no refunds for pre-paid subscriptions. Payment for any custom website design or development features is non-refundable. Please be sure to read our Payment Policy and Customer Agreement for all details and charges involved.

Do I own my website once it’s been published?

We do not claim ownership of the content you provide us when creating your website. You have a right to the use of the default content we include on your website as long as your website is hosted and managed by RiaEnjolie. This right to use RiaEnjolie content automatically expires when or if you move the website to another hosting provider. Read more about Proprietary Rights to Client Content in our Customer Agreement.

Can I take my website to another hosting service?

No. RiaEnjolie websites are specifically designed and optimized for our web hosting services and cannot be moved to another hosting server. However, you can take all the content you supplied to us or added on your own and create another website with this content. Or, we can extract it for you for a nominal fee. As stated in ourCustomer Agreement, RiaEnjolie always retains ownership of all content, designs, images, etc., that we provided.

Which browsers are supported for RiaEnjolie websites?

Our websites are best viewed in Internet Explorer 7.x, 8.x, Firefox 2.x, 3.x, Google Chrome 5.x, and Safari 5.x. If you have special needs or requests, we can develop for additional browsers for a nominal fee.

Do I need any special programs or settings on my computer to use the Content Management System?

No. Our Content Management System (CMS) is only dependent on the version of your internet browser. The latest version 1.6 of our CMS is best viewed in Internet Explorer 7.x, 8.x, Firefox 2.x, 3.x, Google Chrome 5.x, and Safari 5.x. If you have an earlier version, it can be viewed in Internet explorer 7.x or 8.x in “Compatibility Mode.”

Can my website be viewed on a mobile device?

When you search the web on your phone or mobile device, you’ll notice that some websites are viewed in special mobile browsers that make navigation easier and text more legible. While standard RiaEnjolie websites can be accessed on mobile devices, they are not optimized for mobile browsing. Contact our sales team if you need a mobile-optimized version of your website at an additional cost.

How do I contact RiaEnjolie?

Feel free to get in touch with us at support@riaenjolie.com for technical support, webmaster support, billing and sales inquiries. You should always include your Project ID and website URL in all your communication in order to ensure timely resolution.

Our support teams can be accessed in a variety of ways:

  • Toll-free: 1-877-49-WEBSITE (1-877-499-3274)
  • Fax: 609-228-5952
  • Live Support: Click the Live Support button in the upper right corner of all pages onwww.RiaEnjolie.com.

Customers can also log in to their account via the RiaEnjolie Portal and submit a support ticket for easy, expedited assistance. For more information, visit our Support page.

How do you offer effective pre-written content about my industry?

We have researchers and professionals who are continually working to capture the expectations of your customers when they visit a website to procure products and services. This research helps us identify the most appropriate content and features (including design) that your industry should have. Our programmers then create these features, and the content team writes the text that we offer to our customers as starter content.

What are “Google Apps” and how will they help me generate business?

Your website can be configured with new and improved software applications from Google. Developed particularly for small businesses, these services help you handle an increasing volume of information, communicate, share and collaborate with customers, partners and even vendors. Some of the Google Apps we bring to you:

  • Free Customization of E-mail powered by Google for your domain name
  • Calendar to organize your schedules and share events and meetings in advance
  • Docs to create an online repository of information
  • Chat to send instant messages to your contacts for free – anytime, anywhere in the world

If you are a Presentation Website customer, the configuration of your website is included free of charge. If you are a Do It Yourself customer, we give you step-by-step instructions on how to add these highly relevant and useful features to your website.

How do I get my website listed on Google and other search engines?

Whether you opt for a Presentation Website or Do It Yourself Website, you get well-researched, search-engine-friendly content that’s targeted to your specific industry and sitemaps that search engines and visitors both find easy to digest and understand. Our Presentation Websites, depending upon the package you choose, include submission to the major search engines and local business directories. For our Do It Yourself Website customers, we provide all the user-friendly instructions and tools to help you submit your website to search engines and local business directories.

If you need custom SEO service we can provide this service for additional cost, or we will offer solution based on your marketing budget

Is there a guarantee that my site will get listed in the first page of search engine results?

Not really. Despite what some say, there is no magical SEO solution and no instant guarantee of a first-page ranking on Google or any other search engine. However, as a small business website design company with domain experience and knowledge of what works for your business, we make sure that the websites we create have greater chances of not just being listed but also ranked high by Google and other popular search engines.

At launch, your website is fully prepared with search-engine-friendly content and metatags – keywords, page titles and description – and html markup already in place. However, the time taken to get listed on search engines depends on the specific practices adopted by the search engines.

I already have a website. Why should I purchase a new one from RiaEnjolie?

Unlike generic templates offered by other website design companies, RiaEnjolie websites are based on industry best practices and optimized especially for your type of business. They arrive complete and functional with working navigation, expertly researched content and images, and a design that is relevant to your industry. In addition to stellar design and compelling content, our websites come loaded with world-class features normally only offered by costly high-end website design companies.

If I purchase a new website from RiaEnjolie, can my old domain name and E-mail address stay the same?

Yes and yes. Whether you’re buying a new domain name or transferring an existing one, the RiaEnjolie Portalhelps you establish and maintain your online presence without hassles. For our Presentation Website Customers, we handle everything from purchasing or transferring your domain name to configuring your E-mail. For our Do it Yourself customers, we offer user-friendly instructions for configuring your E-mail and managing your domain through the RiaEnjolie Portal.

How do I continue enhancing my website and online presence?

At RiaEnjolie, we’ve given your business the best start possible and put you further down the road than most website design companies. RiaEnjolie also offers free E-learning courses to its customers to help you improve and promote your website. A little knowledge goes a long way to ensuring your website adds value to your business. Available 24/7, the training can be taken whenever you have a few minutes to spare.

RiaEnjolie wants you to succeed and maximize your online investment. We continue to share ways to get the most out of your website and grow your business through the Internet on our Blog, which is chock full of helpful tips and advice.

How do I know if my website is adding value to my business?

Our Presentation Websites are registered with Google Analytics, a web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and where visitors are located by country, state, county, and even city. It also helps you to find out what specific pages draw the most attention or cause people to leave, as well as set up detailed sales and lead funnels to see what works best for your business model.

For Presentation Website customers, we register you with Google Analytics free of charge. Our Do It Yourself customers get the same benefit because we give you clear, easy to follow instructions to register your website yourself.

For Presentation Website Customers

What do I get with my Presentation Website?

Your website will include a stellar, industry-specific design along with search-engine-friendly content that will help capture the attention of your target audience. In addition, your website comes loaded with world-class features normally only offered by costly high-end website design companies. We register your website with Google Analytics to monitor your online performance and set-up E-mail addresses with your domain name to increase brand visibility.

You also get:

  • Local Directory Submission to attract customers in your area
  • A Content Management System to easily modify your website
  • A fully managed, hassle-free personal webmaster service (included with Standard and Premium subscriptions, available for purchase with a Basic subscription)
  • Secure hosting, monitored 24/7
How do I know what options package is best for me?

That would depend on your business, your budget and your goals for a website. Visit the Presentation Website Pricing page for a side-by-side comparison of our website packages and custom services. If you need help deciding which package or add-on options best suit your business, call us to speak to a website specialist.

You can always continue customizing you website in the future. Any option, from blogs to a shopping cart function, can be added to any package so your website can grow along with your business. Check out the Add-on Options Chart to determine the additional cost.

How do I order?

Register with us by entering some basic information on the Get a Website page so we can create your account. Then it is just a matter of selecting the design and package best suited to your online goals and needs, entering your credit card information and choosing a billing plan—monthly, quarterly, half-yearly or yearly. The longer the term, the greater the savings.

If you prefer to have a webmaster help you pick the best design and package for your business, you can make a down payment that will go towards the package you eventually choose.

Once your order is processed, a webmaster will contact you to begin creating your website.

I just placed an order. What happens next?

One of our webmasters will call you to discuss your website goals and gather your specific requirements. The webmaster will also arrange a suitable time to “walk you through” the newly created design. The “walk through” step lets you review your website and, if needed, request further changes before it goes live.

I’m not happy with the design I selected. Can I change or alter it?

If you change your mind about the design you selected at the time of placing an order, you can select another one within the same package level you purchased (or upgrade your package) during the requirements-gathering session. Once your requirements, including the design, are finalized in this session, we begin creating the website based on your selections. You can still change your choice of design after this point but for an additional cost. After your website is live, you can edit, modify and add pages as you wish using the Content Management System.

How long will it take you to build me a complete website and take it live?

Building a complete website and publishing it can be accomplished in just a few business days. Our expertise as a small business website development company, coupled with a specially engineered tool, allows us to deliver websites quickly. Depending on your business requirements and website complexity, however, this time may vary from website to website.

What if I want to make changes or updates to my live website?

You can update your website instantly as frequently as you wish once your website is live. Through theRiaEnjolie Portal, we provide you with an intuitive, easy-to-use Content Management System (CMS) called Website Manager to make routine changes to your website. The CMS can be accessed from any computer to:

  • Update your web pages and create new ones
  • Include pictures, images, video and audio
  • Add and control features, depending on your business needs and the package purchased
  • Edit global metatags for search engine optimization
  • Preview the look and feel of your changes before you make them live on your website

If you’re not comfortable using the CMS, or don’t have the time, you can always use your webmaster support time and have your webmaster manage your website for you.

How should I promote my website? Do you offer anything to help?

We offer a variety of online marketing solutions and can assist you in crafting a plan that will fit your goals and budget. Among the options available to Presentation Website customers:

  • Pay-Per-Click Campaigns
  • Marketing materials
  • Blogs and Newsletters
  • Article Submission
  • Press Releases
  • Online Ads

We also offer free E-learning courses for online marketing and business promotion. For more information visit our Promote a Website page.

What if I need technical support for my website?

Technical support, available to all RiaEnjolie customers, includes technical issues such as login difficulties and inoperable website features. Webmaster Support for our Presentation Website customers is included with the Standard and Premium subscription plans and available for purchase with a Basic subscription, and includes personal assistance with the design and modification of your website from one of our expert webmasters.

Customers can log into their account via the RiaEnjolie Portal and submit a support ticket for easy, expedited assistance. For more information, visit out Support page.

Can I take down my website temporarily?

Yes. If you would like to temporarily take your website down for business reasons or simply to rehash the content, please contact a RiaEnjolie support executive. You will continue to be charged regular monthly fees for the entire duration.

However, if you take down your website permanently and then wish to go live with the same website again, there is a nominal re activation fee if it is within 30 days. If it is beyond 30 days, we will treat that as a request for creating a new website and the then prevailing prices will be offered to you. We will not be able to retrieve any content that existed on your previous website.

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